Customer Service Representative
An MNC focusing in the manufacturing of medical devices is currently looking out for Customer Service Rep.
Your new company
An MNC focusing in the manufacturing of medical devices is currently looking out for Customer Service Representatives (1 year contract).
Location: Mapletree Business City
Duration: 1 year contract, ongoing basis
Salary: up to $4,500 per month + 1 month yearly completion bonus + variable bonus
Your new role
- This position is responsible for frontline Customer Service activity, directly engaging with customers’ purchasing and logistics teams.
- Customers may include Sales and Marketing Intermediaries (SMIs) and possibly healthcare institutions directly.
- The Specialist will also assist the sales manager with completing SMI researching and assessment of distributors in accordance with LVN standard operation procedure.
- The Specialist is also responsible for managing and archiving all the documents related to distributor management.
- Communication with distributors to ensure that the relevant information is timely and effectively transferred.
- Apply simple, cost-effective working methodology in day-to-day operations to maximize results.
- Ensure distributors conduct business in full compliance to behavior in business and competition.
- Attend to Customer Service emails for response to and collection of customer Purchase Orders
- Be proficient in taking orders - both by email and phone
- Respond to all Replenishments of stock orders in a timely manner
- Respond to all customer enquiries (internal and external) in a timely manner
- Ensure credits to be completed in a timely manner
What you'll need to succeed
- 2-5 years’ experience as a customer service representative preferably in a commercial/sales or manufacturing/production setting of medical devices
- Experience of team play for supporting Sales Best Practices and Sales Metrics; translating that data into a progressive, tactical and strategic plan of action, which targets improved account performance.
- Experience in multinational companies across the logistics, tenders, customer support function
- Experience within the pharma or medical device industry is a plus but not a must
What you'll get in return
This is an exciting opportunity to join a fast-paced MNC. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Ernie at Hays on +65 6424 0157 or email Ernieza.Zailani@hays.com.sg for a confidential discussion.
This is an exciting opportunity to join a fast-paced MNC. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Ernie at Hays on +65 6424 0157 or email Ernieza.Zailani@hays.com.sg for a confidential discussion.
Referrals are welcome.
Registration ID No. R1329386 | EA License number: 07C3924 | Company Registration No. 200609504D
Summary
- Job Type
- Temporary
- Industry
- Manufacturing & Production
- Location
- Singapore
- Specialism
- Professional Practice
- Ref:
- 1270560
Talk to a consultant
Talk to Ernieza Zailani, the specialist consultant managing this position, located in Singapore
#27-20 UOB Plaza 2, 80 Raffles Place
Telephone: +6563098426
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