Your new company

I am currently partnering with a leading organization in the natural health and wellness industry. They design and deliver innovative, organic supplements and superfoods that promote overall well-being and vitality.

Your new role

We're seeking an authentic and passionate customer service leader to join my client's team. As a seasoned professional, you'll inspire and guide the customer service team to deliver exceptional experiences. If you're a natural problem-solver, a team player, and a customer advocate, I'd love to hear from you.

• Lead and inspire the customer service team to provide top-tier support and solutions
• Foster a friendly, service-oriented team culture that makes customers feel valued
• Mentor, train, and develop junior team members to enhance their skills and confidence
• Implement strategies to boost customer satisfaction and retention
• Handle escalated customer concerns with professionalism and efficiency
• Collaborate with Marketing and Fulfillment teams to enhance the overall customer experience
• Monitor service performance metrics and provide regular reports to management
• Stay updated with industry trends and best practices to continuously improve service standards

What you'll need to succeed

• Minimum 5 years of experience in customer service, with at least 2 years in a leadership role

• Proven problem-solving skills with a customer-first mindset

• Strong leadership skills, with a passion for mentoring and guiding junior team members

• Excellent interpersonal and communication skills

• Ability to multitask and remain calm under pressure

• Positive attitude and dedication to delivering exceptional customer experiences

• Ability to work on public holidays or weekends during sales periods when needed

What you need to do now

If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to me at Joan.Yip@hays.com.sg
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

EA Reg Number: R22106377
EA License Number: 07C3924 | Company Registration No: 200609504D